Frequently Asked Questions


Do your prints come framed?

No, all prints come unframed.



What size frame should I order for my print?

You will need to order the corresponding size frame for your size print.

For example if you have ordered an A3 print, you will need to order an A3 frame. If you wish to have negative space around your print, you can order a larger frame size with an A3 mount.


Where can I find my Tracking Number?

Your Tracking Number will be included in your dispatch notification email. Please note your Tracking Number may not work until your item is received by your local depot or courier. If your Tracking Number is not included in your dispatch information, please contact us for your number confirmation.


Do you ship internationally?

Yes, we currently ship to over 35 countries world-wide for various flat shipping rates.

*Note, we are not responsible for any custom charges occurred if ordered from outside the United Kingdom/ EU.


Do you accept returns?

As we are a small business passionate about minimising waste, all of our prints are made to order, so please note we do NOT accept returns or offer refunds for prints ordered in the incorrect size, prints that are no longer wanted and orders that are incorrectly addressed.


Can I purchase a Gift Card using a discount code?

No, you can NOT use a discount code towards the purchases of a Gift Card. You can however still use a discount code on an order placed with Gift Card payment.



Are your prints sent flat or rolled?

Orders containing prints sized A3 and below will be sent flat in no-bend hard back packaging.

Orders containing prints sized A2 and above will be sent rolled in secure tube packaging. If you place an order containing both larger and smaller prints, you will receive all prints in rolled tube packaging.